Customers are informed that, should they have a complaint, they can write to the Bank's complaints department (Service Réclamations Clients):

  • via the website,
  • by connecting to our secure messaging service,
  • by letter to « Responsable du traitement des réclamations, Chaussée de la Hulpe 120 Terhulpsesteenweg, BE-1000 Bruxelles »

We undertake to deal with your complaint as quickly as possible.

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